Technical Support L2 (English + Spanish)
Wallbox
Aparatos para la distribución de electricidad
Barcelona, Cataluña - Spanien
Project Manager Sénior / Especialista sénior
Híbrido
Experteer Overview
As Service Engineer at Wallbox, you support Level 1 service with technical know-how, guiding bug reporting and direct liaison with key accounts. You monitor service tickets, coach the team, and drive continuous improvement of internal systems and processes. You ensure clear documentation, proactive planning, and effective communication across departments to deliver timely, cost-efficient IT and service support. You’ll train on product and process, onboarding L1 colleagues and supporting key account partners daily. This role sits at the heart of customer-focused service in a rapidly expanding EV charging company.
Compensaciones / Beneficios
- Flexible working hours
- Hybrid work schedule and half Fridays
- Private health, dental, and life insurance after first month
- Flexible compensation tickets for transport, childcare, and food delivery apps
- Car discounts & special EV advantages
- Canteen with discounted meals
Responsabilidades
- Monitor and advise on L1 service tickets
- Share best practices and coach the service team
- Drive continuous improvement of internal systems
- Identify locks requiring follow-up or investigation
- Develop interdepartmental communication channels
- Document processes, policies, and procedures for IT support
- Lead vision for proactive, consumer-focused service and accountability
- Provide product and process training and support L1 onboarding
- Support key account partners on a daily basis
Requisitos principales
- Embedded systems knowledge with remote access capability
- Analytic mindset
- Ticketing and reporting systems knowledge (Salesforce, Jira)
- Incident management
- Excellent interpersonal skills
- Quality of service delivery and practice management
- Willingness to travel as needed
- Experience dealing with clients
- Fluent English
- Fluent Spanish
- Additional languages a plus
Descripción del puesto
As Service Engineer at Wallbox, you support Level 1 service with technical know-how, guiding bug reporting and direct liaison with key accou…
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