Head of Global IT Business Service Centers
SGS
Expertos, peritos
Madrid - Spanien
Manager / Gestor de equipos
Híbrido
Experteer Overview
In this role you will lead and scale SGS's global network of Business Service Centers to deliver industrialized digital engineering solutions. You will shape the GBS strategy, governance, and delivery models, driving digital transformation and modernization across multiple factories. You will oversee cross-location IT service delivery, optimize processes, and foster continuous improvement. You will build and mentor a high-performing global team and partner with stakeholders to align services with enterprise priorities. This is a strategically impactful role with hands-on leadership in the early years and rapid scale thereafter.
Compensaciones / Beneficios
- flexible schedule
- hybrid work model
- SGS University and Campus learning
- multinational environment
- comprehensive benefits platform
Responsabilidades
- Design and implement shared services processes for IT and future business units
- Define operating models, governance, KPIs, and standard processes
- Build the bricks of the GBS: roles, responsibilities, tools, and scalable delivery structures
- Create business cases for expansion of services to other business factories
- Manage current IT service delivery across Manila and Bogotá
- Optimize L1 and nearshore/offshore processes for productivity, cost-efficiency, and quality
- Establish SOPs, monitoring frameworks, and reporting mechanisms
- Drive global strategy for the GBS network, scaling beyond IT to other business factories
- Align services with SGS's enterprise strategy and digital transformation goals
- Foster continuous improvement, innovation, and engineering excellence
- Build, mentor, and grow a high-performing global team
- Design career paths for operations and technical staff within the GBS
- Encourage a culture of ownership, innovation, and operational discipline
- Translate business needs into scalable services delivered through GBS
- Ensure standardization, predictability, and alignment with enterprise priorities
- Collaborate with local and global stakeholders to expand services beyond IT
Requisitos principales
- 10+ years in technology leadership, software engineering, or operations
- Proven experience setting up shared services or Global Business Services centers
- Experience building business cases for global service expansion
- 5+ years leading multi-location or offshore/nearshore teams
- Strong understanding of IT, digital engineering, cloud, and DevOps practices
- Ability to combine operational delivery with strategic planning
Descripción del puesto
In this role you will lead and scale SGS's global network of Business Service Centers to deliver industrialized digital engineering solution…
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