Customer Rating Experience Associate - French Speaker

EcoVadis

Protección medioambiental

08036 Barcelona, Cataluña - Spanien

Project Manager Sénior / Especialista sénior

Híbrido

Experteer Overview

In this role you support EcoVadis' Evaluation Services Inquiry Center by explaining assessment results and methodology to rated companies, guiding discussions, and ensuring high-quality, timely support. You act as a primary contact for assessment-related questions and help customers identify improvement opportunities using the scorecard. You will collaborate with other departments to improve transparency, satisfaction, and engagement. This position offers the chance to shape customer experience at a global scale and to apply analytics and AI-enabled processes to increase efficiency.

Compensaciones / Beneficios

Flexible working hours
Hybrid work organization
Wellness allowance
Private Health Insurance
Dental Benefits
Paid volunteer day

Responsabilidades

Serve as the point of contact for rated companies with assessment questions
Ensure deadlines are met while delivering high-quality support
Draft responses to feedback and questions from rated companies
Lead discussions and live sessions with customers
Convey methodology and EVS expertise to the Inquiry Center
Help customers use the scorecard to identify improvement opportunities and action plans
Collaborate with other departments to maintain high satisfaction
Address dissatisfied customers promptly and effectively
Develop strong engagement with proactive and reactive outreach
Build trusted relationships with key account stakeholders
Provide feedback to Product Development, SEN and Marketing to improve offerings
Drive improvement through feedback collection and data analysis
Identify issues and propose solutions to internal and external stakeholders
Utilize AI tools and processes to boost operational efficiency and quality of responses