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Barcelona - Banking Operations Manager-12004240

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Barcelona - banca - Manager - Citigroup

This is a managerial position within UK Consumer with aim to lead, develop, coach and inspire multiple teams in Banking Operations while empowering them to deliver outstanding service to all UK Consumer customers. Oversee processes and quality controls in the area and ensure that available capacity is used effectively and efficiently.   Main responsibilities are:   ·          Management of operations teams based in Spain ·          Management of operations teams off-shore ·          Development and coaching of personnel to maximize potential and optimise performance ·          Identify, hire and retain top talent ·          Setting of performance targets and managing personnel performance against set targets ·          Planning capacity requirements and managing them efficiently ·          Monitor available capacity utilization ·          Maintain service levels for all processes ·          Maintain Key Performance indicators for all processes / teams ·          Identify process risks and implement relevant level of control and quality checking to mitigate them. ·          Minimize Operational losses ·          Ensure adherence to internal policies and external regulations relevant for the area ·          Understands and promotes a strong and consistent control model ·          ...


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